LEGAL NOTICES, COOKIES & YOUR PRIVACY RIGHTS
Your Privacy Rights
INGRID PEARS HOT GLASS STUDIO knows that your privacy is important to you, and we want you to know that it is important to us too. We created this Privacy Policy to explain the types of information we collect through our website: www.ingridpears.com and the various social networking platforms that we use (collectively, the “Site”), how we will use, share and protect this information once it is collected, and how you can opt out of some of our uses of your information.
The Site is owned and operated by Ingrid Pears M.B.E. trading as; INGRID PEARS HOT GLASS STUDIO.
(referred to collectively in this policy as “we,” “us,” “our” and other similar pronouns).
INGRID PEARS M.B.E. / INGRID PEARS HOT GLASS STUDIO RETAIN ALL COPYRIGHTS FOR ALL MATERIAL ON THIS SITE AND IN RELATION AND REGARDING TO ANY SOCIAL MEDIA PLATFORMS OR PUBLICATIONS RELATIING TO, OR INCLUDING INGRID PEARS M.B.E. DESIGNS; Including glass designs, intellectual copyright, trademarks, photographs, glass designs and logo's.
"Intellectual Property Rights" means the following rights, wherever in the world enforceable including all reversions, renewals and extensions: (a) any patents or patent applications including any applications for same; (b) any trademarks (whether or not registered) including any applications for registration of the same; (c) inventions, discoveries, topography rights, utility models and improvements whether or not capable of protection by patent or registration; (d) copyright or design rights (whether registered or unregistered); (e) database rights; (f) any goodwill in any trade or service name, trading style or get-up; and (g) any and all other intellectual or proprietary rights; Ingrid Pears M.B.E. reserves all rights globally to all information, written, visual or physical on this site.
Email Communication - Your Choices
You can opt out of our communications to you by emailing: ingrid@ingridpears.com
We may still contact you in connection with your transactions and bookings with us, for courses and commissions and to respond to you if you contact us.
Website Data - What information is collected on this Site?
“Personal Information” is information that can be used to identify you as an individual person or allow someone to contact you, as well as other information about you that is associated with that information, such as your account history. We collect Personal Information from you directly and from social networking platforms. In some cases, other people or organisations give us your Personal Information, such as third-party references.
We may also receive Personal Information about you from references that you provide us when you apply for opportunities with us, from other persons who have sent you gifts, included you in their membership or made donations in your name, or who have given us your information as their reference or emergency contact person.
Some of the information we collect is provided by you on our Site. In other cases, someone else shares it with us, such as someone who sends you a gift from our studio or online store. This is called “User-Provided Information.” Some of the information we receive from your computer or device as you interact with our Site. This is called “Site Usage Information.”
User-Provided Information
Depending on the type of application, we may collect Personal Information such as your name; Company name; age or date of birth; postal addresses; email addresses; telephone numbers; fax numbers; photograph; gender; credit card and other payment information; purchase, site browsing and transaction history; education and work history, allergy and medical conditions and other application information; and interests, hobbies and demographic information.
For example, we collect Personal Information when you buy vouchers or make reservations for a visit to our studios, a programme of glass, a class or glass experience; purchase a membership, make a donation, create an account on our Site; sign up for our email updates; subscribe to one of our publications; make online purchases from our shop; answer a survey; enter a contest; complete an application to volunteer or for an internship or residency; apply for a job; apply to contribute to one of our publications, contribute to a blog or other social forum on the Site; or submit feedback or a comment, request or question to us using a “contact us,” “ask us” or similar feature on the Site.
You may purchase a gift for another person in our studio, shop or online. We may ask you for the name and Personal Information of the other person, and that information will be protected pursuant to this privacy policy.
Site Usage Information
Our servers automatically collect your IP address when you visit our Site, and we may associate that with your domain name or your Internet access provider, and your general location. We may also capture certain “clickstream data” pertaining to your Site usage. Clickstream data includes, for example, information about your computer or device, Web browser and operating system and their settings, the referring page that linked you to the Site, the pages, content or ads you see or click on during your visit and when and for how long you do so, items you download, the next website you visit when you leave the Site, and any search terms you have entered on the Site or a referral site.
Among other things, this information enables us to generate analytics reports on the usage of our Site. To opt out of your Site usage being included in our Google Analytics reports, you may follow 
https://tools.google.com/dlpage/gaoptout.
In addition, we use tracking technologies on our Site to improve user experience. For example:
Cookies are small data files stored on your computer or device at the request of a website. A cookie assigns a unique numerical identifier to your Web browser, and may enable us to recognise you as the same user who was at our Site in the past, and relate your use of the Site to other information about you, such as your Site usage information and Personal Information. Cookies may also be used to enhance your experience on the Site (for example, by storing your username so you can log in easily, keeping you logged into the Site after you have provided your password, and storing the contents of your shopping cart as you browse). Cookies also collect general usage and aggregated statistical information and detect and prevent fraud. Most browsers can be set to detect cookies and give you an opportunity to reject them, but refusing cookies may, in some cases, inhibit or preclude your use of the Site or its features.
A pixel tag (also known as a “clear GIF” or “web beacon”) is a tiny image – typically just one-pixel – that can be placed on a Web page or in our electronic communications to you in order to help us measure the effectiveness of our content by, for example, counting the number of individuals who visit us online or verifying whether you’ve opened one of our emails or seen one of our Web pages.
We use Google Analytics (analytics.google.com) and those in relation to easily.uk in order to better understand our users’ needs and to optimize this service and experience. Google Analytics is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Google Analytics uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular device's IP address), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website).
These tracking technologies may be used by us and by our service providers or partners. They enable us to assign a unique number or identifier to you and relate your Site Usage Information to other information about you, including your Personal Information. These technologies also enable us to recognise you when you access our Site using different Web browsers and different computers or devices.
Social Networking
We maintain a presence on several third-party social networking platforms, and we also incorporate some third-party social networking features onto our Site. Examples are Facebook, Instagram, Pinterest, Reddit, Tumblr, Twitter and YouTube. Through these platforms and features, we may receive some Personal Information and some Site Usage Information about you, including your public posts about our glass studio, and this Privacy Policy applies to that information as well. In addition, third-party social networking platforms have their own privacy policies which explain how the third-parties that provide them will use and protect your information. In accordance with those policies (and your privacy settings within your social networking accounts) information about your activities on our Site (such when you share content from our Site on your social media profile) may be published to your social network.
How is your information used?
We may use Personal Information to perform the following business functions:
enabling users to use our Site and its features;
processing and fulfilling your transactions and applications;
responding to your requests, questions, and concerns;
market research;
developing new features and offerings on the Site;
sending you communications, including information about glass experiences and health and safety, clothing requirements, events; of ours and of others, that we think might interest you, unless you ask us not to.
detecting and preventing fraud, and protecting our rights and property; and
other purposes disclosed when Personal Information is submitted to us.
Collected Data Aggregation
We may match information collected from you through different means or at different times, including both Personal Information and Site Usage Information, and use such information along with information obtained from other sources (including third-parties) such as demographic information and updated contact information from data aggregators.
We may also use your information to assess the level of interest in, and use of, the Site, our emails and our other messaging campaigns both on an individual basis and in the aggregate.
Do we share Personal Information and Site Usage Information with others?
Yes. We may share the information we collect on the Site with others for a variety of reasons, such as:
what you voluntarily post to a public area on the Site;
your name publicly on our website unless you have specifically asked that your identity remain anonymous;
when we believe in good faith that disclosure is necessary to protect our rights or property, protect your safety or the safety of others, investigate fraud or respond to a government, judicial or other legal request, or to comply with the law;
with our service providers so they can provide their services to us; including insurance companies and
in connection with an organisational change, such as if we were to merge our operations with another organisation
We may share Personal Information and transaction history of members with a third-party data analytics firm that combines it with information received from other organisations and derives and reports back to us.
In addition, we may share non-personally identifiable Site Usage Information (including aggregate data) with others, for their own use, in a form that does not include your name or contact information.
Third Party Ad Servers and Networks
Advertisements displayed to you on this Site and elsewhere may be customised to your interests and preferences based on your personally identifiable information and website usage Information collected through our Site and elsewhere online.
These companies may use Site Usage Information about your visits to this and other websites as well as other information about you in order to provide advertisements of interest to you. These advertisements may appear on this Site and on other websites. These companies may employ cookies, clear GIFs and other tracking technologies to cause relevant ads to be displayed to you. We encourage you to read these businesses’ privacy policies to learn about how they treat your information and to opt-out of uses that you do not consent to:
NAI’s consumer website at http://www.networkadvertising.org/choices/
Aboutads.info at http://www.aboutads.info/choices/
Your Online Choices at http://www.youronlinechoices.eu/ (for European users)
Digital Alliance of Canada at https://youradchoices.ca/ (for Canada users)
You have to opt-out using each of your Web browsing applications and devices separately. However, if you opt-out we may still suggest offerings to you on our Site based on your history at our Site.
Do Not Track Disclosures
Some web browsers may transmit “do-not-track” (DNT) signals to the websites with which the user communicates. We currently do not change our tracking practices in response to DNT settings in your web browser. Our third-party web analytics companies and third-party ad networks collect information about your online activities over time and across our Site and other online properties. These third parties may not change their tracking practices in response to DNT settings in your web browser and we do not obligate these parties to honour DNT settings.
Security
While we endeavour to protect the security and integrity of sensitive Personal Information collected via this Site, due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that any information, during transmission through the Internet or while stored on our system or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers.
“Linked-To” Websites
The Site may contain links to other websites. We are not responsible for these other sites, and their posted privacy policies will govern the collection and use of your information on them. We encourage you to read the privacy statements of each website visited after leaving the Site to learn about how your information is treated by others.
Data Subject Rights
INGRID PEARS HOT GLASS is the “controller” of the Personal Information it collects on the Site. Under applicable UK law, you may have the right, where certain conditions are met:
to request access to the Personal Information we hold about you;
to have inaccurate information about you amended or updated (we endeavor to keep the Personal Information we store about you reasonably accurate and up-to-date by enabling you to correct it by request);
to object to processing of Personal Information about you;
to withdraw consent at any time (where relevant);
to have Personal Information about you erased or to restrict processing in certain limited situations;
to data portability and to request the transmission of Personal Information about you to another organisation;
to object to automated decision making that materially impacts you, direct marketing, and processing for research or statistical purposes; and
to lodge complaints with applicable regulators and data supervisory authorities particularly in the jurisdiction where you live.
You may use the contact information below to get more information and/or to make a formal request.
Legal Basis for Processing Personal Information
We use your Personal Information where it is necessary for us to enter into or perform under an agreement with you (if we have one with you). We also use it for our legitimate interests to provide our Site and offerings, and to communicate with you, so long as our doing so does not encroach upon your interests and fundamental rights weighed against our legitimate interests. For example, in order for us to operate our website and provide you with our offerings, it is necessary for us to collect certain data about you. In addition, we use Personal Information to send communications to you and to personalise our offerings to you, with your consent and otherwise to the extent allowed by applicable U.K. law.
Disclosure & Retention of Data Subjects’ Personal Information
A Data Subject is any individual person who can be identified, directly or indirectly, via an identifier such as a name, an ID number, etc. We will take reasonable steps to ensure that where Personal Information of Data Subjects is shared with third parties, it is treated securely and in accordance with this Policy and applicable laws.
We will endeavour not to keep Personal Information in a form that allows you to be identified for any longer than is reasonably necessary for achieving the permitted purposes. At the end of the applicable retention period, we may destroy, erase from our systems, or anonymise Personal Information as part of such efforts. To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorised use or disclosure of the Personal Information, the purposes for which we process the Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.
Storage & Transfer of Data Subjects’ Personal Information
We maintain physical, electronic and procedural safeguards designed to protect Personal Information, prevent unlawful or unauthorised processing of Personal Information, and prevent unauthorised disclosure of, or accidental loss of, or damage to, such information.
If you are located outside of the United Kingdom of Great Britain (U.K.), you should know that the information you provide to us is being transmitted to us and processed in the U.K. and will be protected subject to this privacy policy and U.K. laws, which may not be as protective as the laws in your country.
Personal information will be processed by staff who work for us and may operate outside the U.K. This includes staff engaged in, among other things, the provision of administration and support services. All such staff are subject to appropriate confidentiality and security obligations. We restrict access to non-public Personal Information to those of our employees and agents who need to know the information to enable us to provide services.
We will only transfer Personal Information to third party service providers if they agree to comply with the physical, electronic and procedural safeguards described above, or if they put in place adequate measures themselves.
Photography
We may use use photographs of visitors/students that visit us or participate in classes with us and we always gain their approval to do so in writing beforehand via the health and safety briefing legal forms.
Changes to this Privacy Policy
We may change this Policy from time to time. When we do, we will let you know by posting the changed Policy on this page. If we significantly expand our use or sharing of your Personal Information, we may also tell you about these changes by additional means, such as by sending an email to the email address we have on file for you. In some cases, we may request your consent to the changes.
Booking Fees
Booking fees may apply to courses if an alternative payment method is used other than a bank transfer; £20 booking fee.
Glass Commissions
We at Ingrid Pears Hot Glass Studio undertake many bespoke glass commissions. Before entering into any commissioned work, we undertake an indepth consultation with our client. We will talk through the various ideas, aspirations and stages that our work will go down with our client. We will work with them to create and realise their special piece come to fruition. We will liaise with them on all design work whether two-dimentionally on paper, digitally or in three-dimentions creating glass maquettes. We will go through all aspects of choosing the right colours, shapes and patterns etc to create a piece they will be happy and proud of for years to come.
Once our client is happy to go ahead with their chosen commissioned piece of glass artwork; we will provide a quotation for the work that will be undertaken and offer a fair price to have their piece created by Ingrid Pears MBE.
On entering into a commission, all fees are payable up front and in some cases the client maybe invited to come along to watch their piece of glass being blown in the studio from the furnace (depending on how feesible it is to watch and whether it is blown glass and very visual or a piece that is created in a closed kiln and unable to see).
If the quote for the bespoke glass art piece is over £5000.00 a Legally binding written agreement will be drawn up, to give our clients peace of mind that their money and commission is safe to be left with us to complete. Often in much larger monetary commissions than this, we will request only half of the payment upfront and the last fifty percent payable on completion of the job, to ensure security and confidence in us to deliver a piece of glass that they are happy with. All commissioned artwork is born out of mutual trust, confidence and integrity to marry ones aspirations and skill into a beautiful piece of glass art, that both parties are proud of.
Terms & Conditions - Cancellation Rights and fees
Generally you have fourteen days from purchasing a bespoke glass piece/commission to cancel without being charged a cancellation fee.
As a consumer, if you change your mind about a glass commission you purchased online or at a distance, you have 14 days from entering into a service contract with us in which you can cancel it. This right under the Consumer Contracts Regulations applies regardless of whether it will be taken in our studio in person or online.
We as a glass manufacturer/provider would aim not to start making your glass commission/providing service before the 14-day cancellation period has ended, unless you’ve requested this, booked last minute, or it is a course that is already open for you to start.
If the Glass Commission/manufacture of a piece of glass is completed in full within 14 days.
The right to cancel will be lost during the cancellation period if the service is provided in full before the 14 days elapses.
Leisure activity exemption
Leisure activities like glassblowing classes/experiences, that are due to take place on a specified date are excluded from your cancellation rights.
Our glassblowing experiences/classes are loss leaders to us and the amount paid in full, will be the cost of the cancellation fee. We would happily offer a credit note to the value of the class to spend on a piece of glass in our studio shop, only if someone does not wish to take a class (this does not apply if within the 48 hour notice period though).
Cancellation of Glass Experiences during the Covid -19 Pandemic.
If a Glassblowing Experience/voucher has been booked by you/for you and you wish to cancel/reschedule a class due to testing positive for covid-19 prior to your class and/or need to isolate due to contact with someone positive with Covid-19; we require 48 hours minimum notice before your glass experience begins and we will happily help you reschedule your class without penalty, most classes come with a two year time period in which to take the class anyway, from the booking date. We want you to feel happy and safe about coming glassblowing. However, if you do not contact us until during the 48 hours minimum notice period, costs will have already been incurred and there will be a fee payable to reschedule a class.
If you do cancel your booking or want to reschedule a class within the 48 hours minimum notice period
WE WILL NOT ISSUE ANY REFUND OR RESCHEDULE YOUR CLASS without penalty - There will be a fee payable to reschedule (details of which can be obtained by emailing Ingrid directly: ingrid@ingridpears.com at the discretion of the company).
Legally in the UK you DO NOT have an automatic right to a refund or credit note - booking a class and attending is your responsibility; to stay safe and well if need be, it may be worth considering isolating five days prior to your class to ensure you are fit and well and covid free in order to take the class. All measures will be taken to keep you safe and well during any class. We have very strict health and safety rules in place at all times.
All cancellations of glass commissions and/or classes must be made by email/text - electronic format only (we will not accept telephone correspondence as we need an electronic trace as proof).
During the Covid-19 health emergency, If you wish to postpone your booking, but it's still able to go ahead
by Ingrid Pears Hot Glass Studio
You might not want or be able to attend if for example:
- you have to self-isolate
- you have to quarantine
- you feel uncertain about taking a class at this time due to Covid risks
If INGRID PEARS HOT GLASS STUDIO doesn’t cancel your booking, you can ask for a reschedule of date, but you DO NOT have an automatic right to this, it is at the discretion of INGRID PEARS HOT GLASS STUDIO . If you feel uncomfortable about attending a glassblowing class/experience during the Covid-19 pandemic, we will help you reschedule your experience within two years from the voucher start date, providing it is not within the 48 notice period).
If, for whatever reason INGRID PEARS HOT GLASS STUDIO needs to reschedule your class date, for example due to; Covid-19, Government guidelines or any other technical issues, you will be offered another date that is suitable to you. (It is on very rare occasions that we need to reschedule any classes; the most common cause (and this is uncommon; every five years or so) is an issue with a furnace crucible cracking and pouring glass all over the workshop floor. This is a normal part of glass manufacturing and it is unpredictable and can happen unexpectedly at anytime. It stops the whole glass operation for a few weeks. A new crucible has to be fitted once the furnace cools down. It then take time to warm back up again).
For any rescheduling of classes, a new date will be offered at your convenience. No refunds will be given.
Contact Us
If you have any queries, questions or comments regarding our terms of conditions and privacy practices, you may contact us at: ingrid@ingridpears.com
Ingrid Pears M.B.E., INGRID PEARS HOT GLASS STUDIO, THE OLD COACH HOUSE, THE COURTYARD, THORESBY PARK, NEWARK, NOTTINGHAMSHIRE. NG22 9EP U.K.